At NeoEventize.com, we strive to ensure that our customers are satisfied with their purchases. Please read our refund policy below.

1. General Refund Terms

Refunds are generally provided if the event is cancelled or postponed. For other reasons, refunds are subject to the specific terms set by the event organiser.

2. Cancellation by User

If you wish to cancel your ticket, please contact us at least 30 days before the event. A partial refund may be issued minus processing fees.

3. Event Cancellation

If an event is cancelled by the organiser, a full refund will be processed automatically to the original payment method used during purchase.

4. Non-Refundable Items

Certain promotional or early bird tickets may be explicitly marked as non-refundable at the time of purchase.